Vidicode Fax Server PRI Informations techniques télécharger pdf (Page 70)

Manual Voice Server Espero © Vidicode 2009

Do not make menus too long. When you offer more than 4 choices

many callers will become confused and could make the wrong choices.

The caller does not know what he can expect and therefore may forget

the options offered. It is easier to make a second menu. For example a

first menu that offers a choice of main departments and a second menu

that offers a selection of the subdivisions from the department chosen.

Always say,

“For sales, press 1”

Do not say

“Press 1 for sales”

Write your text on paper before you start recording a message and

speak slowly.

Control the recording level by speaking at a rather fixed distance from

the microphone.

The audio level callers will hear is important. It should not be too loud

or too low. Make a first recording as a test. Listen to it on the

loudspeaker of the recorder. If it sounds good listen to it via the

telephone. If you are happy with the sound that you hear via the

telephone you can continue recording all the voice menu’s and only

listen to them via the loudspeaker.

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Vidicode Fax Server PRI Informations techniques Page 70