Vidicode Fax Server PRI Informations techniques

Voice ServerVoice ServerVoice ServerVoice Server Espero Espero Espero Espero for ISDNfor ISDNfor ISDNfor ISDN IIIIIIII & & &

Manual Voice Server Espero © Vidicode 2009 10 8.3 Answering machine messages ...84 8.4 User Voice Mail ...

Manual Voice Server Espero © Vidicode 2009 100 • Place the CD with the software update in the CD drive and press STARTSTARTSTARTSTART It may take

Manual Voice Server Espero © Vidicode 2009 101 • Press STOPSTOPSTOPSTOP to finish. The recordings in memory and your settings will remain intact af

Manual Voice Server Espero © Vidicode 2009 102

Manual Voice Server Espero © Vidicode 2009 10315 The hard disk menu The desktop model has a hard disk menu with some statistical information. This

Manual Voice Server Espero © Vidicode 2009 104

Manual Voice Server Espero © Vidicode 2009 10516 Acknowledgements 16.1 Privacy When recording telephone conversations the Privacy of your conversa

Manual Voice Server Espero © Vidicode 2009 106 16.3 Liability Correct functioning of the Voice Server cannot be guaranteed under all conditions and

Manual Voice Server Espero © Vidicode 2009 10717 Appendix A Call Statistics 17.1 Example of the customer support department Although

Manual Voice Server Espero © Vidicode 2009 108 17.2 The example of many unanswered calls When looking at the call statistics it can be seen that ab

Manual Voice Server Espero © Vidicode 2009 10918 Appendix B Call Recording 18.1 Making recordings In chapter 4 you have been able t

Manual Voice Server Espero © Vidicode 2009 1118.3 Playback recorded calls and voice mail ... 109 18.4 To search stored recordings...

Manual Voice Server Espero © Vidicode 2009 110 The display shows the remote number between parenthesis. Next is the duration of the call, the arrow

Manual Voice Server Espero © Vidicode 2009 111Entering the date or code to search for you can use the  key as wildcard. For example enter :05:05

Manual Voice Server Espero © Vidicode 2009 112 • Press LOCALLOCALLOCALLOCAL to enter a local number to search for. The display will show: • Use

Manual Voice Server Espero © Vidicode 2009 113 The display shows the remote number between parenthesis. Next to that is the duration of the call, th

Manual Voice Server Espero © Vidicode 2009 114 according to connected number. In that case continue to read on § 18.4.2. • Press SEARCHSEARCHSEARCH

Manual Voice Server Espero © Vidicode 2009 115 • Press CONNECTEDCONNECTEDCONNECTEDCONNECTED to enter a connected number to search for. The connecte

Manual Voice Server Espero © Vidicode 2009 116 the call is displayed to the left. Use the and keys to move the selected recording one up or do

Manual Voice Server Espero © Vidicode 2009 117• Press SEARCHSEARCHSEARCHSEARCH to execute the search. The display will show: The search has result

Manual Voice Server Espero © Vidicode 2009 118 18.6 Copy recordings to CD It is possible to copy recordings from the hard disk to CD. There are two

Manual Voice Server Espero © Vidicode 2009 11918.6.2 Copy a selection of recordings First define the search to locate the recordings you want to co

Manual Voice Server Espero © Vidicode 2009 12 20.7 On Line software update... 137 20.8 Search recordings...

Manual Voice Server Espero © Vidicode 2009 120 In the example above the line number 06 has been entered. The top line will display the selected cha

Manual Voice Server Espero © Vidicode 2009 121• Press the function key to open the monitor function. The display will show: • Enter the line/cha

Manual Voice Server Espero © Vidicode 2009 122 18.8.2 Monitoring on all models On all models monitoring can be started using the and keys to

Manual Voice Server Espero © Vidicode 2009 123be recorded then the notification is started and when finished the call is transferred and recorded.

Manual Voice Server Espero © Vidicode 2009 124 The number "12345" is the first of 200 numbers in the list. • Press NEXTNEXTNEXTNEXT to v

Manual Voice Server Espero © Vidicode 2009 125 The display will show: • Press YESYESYESYES to remove the number from the list. • Press STOPSTOPST

Manual Voice Server Espero © Vidicode 2009 126 • Press EEEE----MAIL MAIL MAIL MAIL to view the E-mail list The display will show: The number &q

Manual Voice Server Espero © Vidicode 2009 12719 Appendix C Encrypted recording Voice Servers used as Call Recorders feature a system f

Manual Voice Server Espero © Vidicode 2009 128 when employees are only allowed to listen to their own recordings while, when needed, the management

Manual Voice Server Espero © Vidicode 2009 129Press the function key • Press SYSTEMSYSTEMSYSTEMSYSTEM • Press NEXTNEXTNEXTNEXT several times. The

Manual Voice Server Espero © Vidicode 2009 131 Introduction 1.1 Several models, one manual The main features of the Espero are: Selection Menu&ap

Manual Voice Server Espero © Vidicode 2009 130 19.4 Making an encrypted recording To make an encrypted recording it is essential that the Use Crypt

Manual Voice Server Espero © Vidicode 2009 13119.6 Using CryptoCards on a PC Recordings can be played on a PC with the Call Recorder Access System

Manual Voice Server Espero © Vidicode 2009 132

Manual Voice Server Espero © Vidicode 2009 13320 Appendix D Quick CD Access System Voice Servers with a CD drive come with PC software, the

Manual Voice Server Espero © Vidicode 2009 134 20.3 View recordings on CD • Start the Call Recorder Quick CD Access System software. • Place a C

Manual Voice Server Espero © Vidicode 2009 135• Name, • Telephone number or Code, • CryptoCard number, • Compression Technique used, • The fil

Manual Voice Server Espero © Vidicode 2009 136 The key is a shortcut to the above described function. The application will now make a list of t

Manual Voice Server Espero © Vidicode 2009 137 In the recycle bin recordings can be selected to be removed or restored. Both options are available i

Manual Voice Server Espero © Vidicode 2009 138 • Click Check for updatesCheck for updatesCheck for updatesCheck for updates to check for availab

Manual Voice Server Espero © Vidicode 2009 139 To the left a group of radio buttons can be selected to view recordings from the specified interval.

Manual Voice Server Espero © Vidicode 2009 14 1.2 Basic functions The Voice Server provides all common voice services used in telephone systems: 1.2

Manual Voice Server Espero © Vidicode 2009 140 • Selected changes are executed when the options screen is left clicking ApplyApplyApplyApply. •

Manual Voice Server Espero © Vidicode 2009 14121 Appendix E The Acces System software The Voice Server is equipped with an Ethernet interface t

Manual Voice Server Espero © Vidicode 2009 142 21.1.1 Playing recordings The Call Recorder Access System receives a listing of recordings first. A

Manual Voice Server Espero © Vidicode 2009 143 21.1.4 Fax viewing The Voice Server can be configured to record fax transmissions. The Call Recorder

Manual Voice Server Espero © Vidicode 2009 144 For the communication between the RTR Call Monitor application and the Voice Server it is essential

Manual Voice Server Espero © Vidicode 2009 14522 Appendix F APPLICATION NOTE ProductProductProductProduct : Call Recorder PRI &a

Manual Voice Server Espero © Vidicode 2009 146 T+T+T+T+ 5 Output = TOutput = TOutput = TOutput = T---- RRRR---- Input = RInput = RInput

Manual Voice Server Espero © Vidicode 2009 14723 Index AAAA Acknowledgements, 107 Alfa-numerical functions, 5 Answering machine messages, 86 Answer

Manual Voice Server Espero © Vidicode 2009 148 password, 49 user name, 48 Function keys, 28 Function-keys, 4 GGGG G.723.1, 16 Gateway, 52 GMT correc

Manual Voice Server Espero © Vidicode 2009 149RRRR Recorder settings, 31 Recording information, 119 Recycle bin, 138 Replace, 36 Reply address, 53 R

Manual Voice Server Espero © Vidicode 2009 15After installing the Espero it is important to keep track of the call statistics. When you create a cal

Manual Voice Server Espero © Vidicode 2009 150 GlossaryGlossaryGlossaryGlossary BRI Basic Rate ISDN DDI Direct Dial-In DHCP Dynamic Host Conf

Manual Voice Server Espero © Vidicode 2009 16 case of a malfunction. Yet another application of the Ethernet connection is to set the clock using NT

Manual Voice Server Espero © Vidicode 2009 172 Installation 2.1 What is in the box? The following parts are supplied with your Voice Server Espero

Manual Voice Server Espero © Vidicode 2009 18 2.2 Connecting the power supply 2.2.1 On the desktop model The Espero desktop model is powered throug

Manual Voice Server Espero © Vidicode 2009 192.3 Connecting the ISDN lines Voice Server Espero desktop model Voice Server Espero desktop model Voice

Manual Voice Server Espero © Vidicode 2009 2

Manual Voice Server Espero © Vidicode 2009 20 Voice Server Espero Desktop model ISDN IIVoice Server Espero Desktop model ISDN IIVoice Server Espero

Manual Voice Server Espero © Vidicode 2009 21Voice Server Espero ISDN II 19” modelVoice Server Espero ISDN II 19” modelVoice Server Espero ISDN II 1

Manual Voice Server Espero © Vidicode 2009 22 2.3.1 Connecting to Basic Rate ISDN The Voice Server BRI is connected in series between the NT1 line

Manual Voice Server Espero © Vidicode 2009 23The figure is an example of a possible setup of the Voice Server BRI Connections ISDN IIConnections ISD

Manual Voice Server Espero © Vidicode 2009 24 2.3.2 Connecting to E1 Primary Rate ISDN The Voice Server PRI is connected in series to the E1 ISDN l

Manual Voice Server Espero © Vidicode 2009 25Connections Connections Connections Connections Espero Espero Espero Espero PRI PRI PRI PRI –––– 19” mo

Manual Voice Server Espero © Vidicode 2009 26

Manual Voice Server Espero © Vidicode 2009 273 Configuration and operation After you have connected the hardware it is time to configure and use th

Manual Voice Server Espero © Vidicode 2009 28 For the Voice Server to work, there must be an MSN number programmed in the PBX for every extension th

Manual Voice Server Espero © Vidicode 2009 29Example: Suppose you press the function key “recordings” to playback recordings. Then you will see: T

Manual Voice Server Espero © Vidicode 2009 3 RecorderRecorderRecorderRecorder----keys desktop modelkeys desktop modelkeys desktop modelkeys desk

Manual Voice Server Espero © Vidicode 2009 30 3.2.4 Save Changes After making settings the user is forced to press YES or NO before returning to o

Manual Voice Server Espero © Vidicode 2009 314 System configuration The system settings determine the basic functions and operation of your Voice S

Manual Voice Server Espero © Vidicode 2009 32 • Press CHANGECHANGECHANGECHANGE to disable or enable the Call Attendant function • Press NEXTNEXT

Manual Voice Server Espero © Vidicode 2009 33time gives a quick response, but to the caller it might be more common to hear the phone ringing at lea

Manual Voice Server Espero © Vidicode 2009 34 4.8 Maximum Recording Duration If the duration of Voice Mail is more than the Maximum Recording Dura

Manual Voice Server Espero © Vidicode 2009 35 4.10 Connection This setting only applies to an Espero for Basic Rate ISDN. It will not appear when

Manual Voice Server Espero © Vidicode 2009 36 • Press CHANGECHANGECHANGECHANGE to select OFFOFFOFFOFF, BlackBlackBlackBlack or WhiteWhiteWhiteWhit

Manual Voice Server Espero © Vidicode 2009 37 Default the number filter is disabled. 4.14 Replacement This option will only appear when “Replace”

Manual Voice Server Espero © Vidicode 2009 38 Default the notification is disabled. The notification message is: Attendant message 040. 4.16 [

Manual Voice Server Espero © Vidicode 2009 39When “StartStartStartStart” is selected a recording must be started manually. It will not be started au

Manual Voice Server Espero © Vidicode 2009 4 FunctionFunctionFunctionFunction----keys desktop modelkeys desktop modelkeys desktop modelkeys desktop

Manual Voice Server Espero © Vidicode 2009 40 • Save + E-mail • Off When “Save lastSave lastSave lastSave last” is selected the recording is save

Manual Voice Server Espero © Vidicode 2009 41Voice Mail and Night Service commands. 4.18 Compression This option will only appear when call recordi

Manual Voice Server Espero © Vidicode 2009 42 The warning will disappear when a valid card is inserted. • When Use CryptoCard has been enabled th

Manual Voice Server Espero © Vidicode 2009 43 4.22 Auto Delete The Auto Delete function deletes recordings after a pre set period of time. It work

Manual Voice Server Espero © Vidicode 2009 44 • Press STORESTORESTORESTORE. • Press STORESTORESTORESTORE to enable the entered password. • Pres

Manual Voice Server Espero © Vidicode 2009 45 • Press key's 1-7 to set the day of the week starting with 1 for Sunday. The default date and ti

Manual Voice Server Espero © Vidicode 2009 46 5 Configuration of the Ethernet interface The Voice Server Espero has an Ethernet port. The network i

Manual Voice Server Espero © Vidicode 2009 47 • Press CHANGECHANGECHANGECHANGE to enable or disable the network. • Press NEXTNEXTNEXTNEXT to move

Manual Voice Server Espero © Vidicode 2009 48 5.4 FTP password The FTP password is the password that goes with the FTP user name. • Press CHANGECH

Manual Voice Server Espero © Vidicode 2009 495.6 DHCP server In case a DHCP server is used on the network the DHCP server option must be enabled. In

Manual Voice Server Espero © Vidicode 2009 5 AlfaAlfaAlfaAlfa----numerical functionsnumerical functionsnumerical functionsnumerical functions

Manual Voice Server Espero © Vidicode 2009 50 • Press NEXTNEXTNEXTNEXT to move on to the next menu item. 5.8 IP subnet mask The IP subnet mask is u

Manual Voice Server Espero © Vidicode 2009 51Use the numerical keys to enter the Gateway. • Press STORESTORESTORESTORE to save the Gateway. • Pres

Manual Voice Server Espero © Vidicode 2009 52 Use the numerical keys to enter the E-mail address. • Press STORESTORESTORESTORE to save the E-mail

Manual Voice Server Espero © Vidicode 2009 53• Press CHANGECHANGECHANGECHANGE to enter the IP address of the SMTP server. Use the numerical keys t

Manual Voice Server Espero © Vidicode 2009 54 . • Press CHANGECHANGECHANGECHANGE to enter the domain of the SMTP server. Use the numerical keys to

Manual Voice Server Espero © Vidicode 2009 555.17 NTP server If there is a possibility on your network to give the Voice Server access to a NTP (Ne

Manual Voice Server Espero © Vidicode 2009 56 • Press NEXTNEXTNEXTNEXT to move on to the next menu item. 5.19 GMT correction GMT correctionGMT cor

Manual Voice Server Espero © Vidicode 2009 57 Use the numerical keys to enter the wanted address. • Press STORESTORESTORESTORE to save the UDP addr

Manual Voice Server Espero © Vidicode 2009 58 • Press CHANGECHANGECHANGECHANGE to enable TelNet. • Press NEXTNEXTNEXTNEXT to move on to the next

Manual Voice Server Espero © Vidicode 2009 59• Press CHANGECHANGECHANGECHANGE to enable the Monitor. • Press NEXTNEXTNEXTNEXT to move on to the se

Manual Voice Server Espero © Vidicode 2009 6 Care and MaintenanceCare and MaintenanceCare and MaintenanceCare and Maintenance Keep the Voice S

Manual Voice Server Espero © Vidicode 2009 60

Manual Voice Server Espero © Vidicode 2009 616 The Call Attendant Call Attendant is one of the four interrelated functions of the Espero: • Call

Manual Voice Server Espero © Vidicode 2009 62 6.2 Record a voice menu How to make a recording of the Voice Menu: The text must be spoken into the V

Manual Voice Server Espero © Vidicode 2009 63• Next press the RECORDRECORDRECORDRECORD button and speak into the microphone. You might say: Welcom

Manual Voice Server Espero © Vidicode 2009 64 • Press CHANGECHANGECHANGECHANGE • Press DTMFDTMFDTMFDTMF Now you can type in what DTMF 1 should

Manual Voice Server Espero © Vidicode 2009 65In this example we let the menu point to transfer pages only. The menu can refer just as well to anothe

Manual Voice Server Espero © Vidicode 2009 66 Day and night service may be different entries in the Attendant list. When you press NIGHTNIGHTNIGHT

Manual Voice Server Espero © Vidicode 2009 67 Following the example above you enter And Pressing DAYDAYDAYDAY repeatedly will rotate the days of

Manual Voice Server Espero © Vidicode 2009 68 3. If there are no instructions in the timetable follow the standard instruction 6.5 More about the A

Manual Voice Server Espero © Vidicode 2009 69 Special case 1: Pressing * when entering the message number displays an exclamation mark (!) in front

Manual Voice Server Espero © Vidicode 2009 7 ContentsContentsContentsContents 1 Introduction...

Manual Voice Server Espero © Vidicode 2009 70 Do not make menus too long. When you offer more than 4 choices many callers will become confused and c

Manual Voice Server Espero © Vidicode 2009 717 Transfer messages Like Attendant menus, Transfer messages are a spoken message with instructions to

Manual Voice Server Espero © Vidicode 2009 72 • Record the message as you are used to do using the recorder keys, e.g.: “You will be connected to

Manual Voice Server Espero © Vidicode 2009 73 You can fill in any message number: menu, transfer message (to another extension) or voice mail. Th

Manual Voice Server Espero © Vidicode 2009 74 department” (E.g. transfer message 405, that when the numbers are busy points to 406) Alternatively yo

Manual Voice Server Espero © Vidicode 2009 75calls it gets because the Voice Server is trying to make the connection to the extensions that serve th

Manual Voice Server Espero © Vidicode 2009 76 • Press NUMBERNUMBERNUMBERNUMBER • Alter the message type of Call Queue with <<<<<&

Manual Voice Server Espero © Vidicode 2009 77The purpose is to program a hunt group. When the queue is trying to put a caller through, it can try a

Manual Voice Server Espero © Vidicode 2009 78 No play back of a system message specified queue. “On Hold Beeps” are then played as in combination

Manual Voice Server Espero © Vidicode 2009 79For each Transfer message a Busy and/or No Answer message number can be entered. If the dialled number

Manual Voice Server Espero © Vidicode 2009 8 4.2 Call Attendant...31 4.3 User Greetings...

Manual Voice Server Espero © Vidicode 2009 80

Manual Voice Server Espero © Vidicode 2009 818 Voice Mail 8.1 Introduction to Voice Mail Voice mail can be recorded when extensions are busy or peo

Manual Voice Server Espero © Vidicode 2009 82 All voice mail is stored on date, time and number called. It is distributed according to the list. 8.2

Manual Voice Server Espero © Vidicode 2009 83• Enter the DID number of the accounts department: • Press OKOKOKOK • Enter the e-mail address and

Manual Voice Server Espero © Vidicode 2009 84 • Press CODECODECODECODE. • Enter the telephone number of the accountant and press OKOKOKOK. This

Manual Voice Server Espero © Vidicode 2009 85If you do not want the message to be sent to different persons, there is an option to set a fixed e-mai

Manual Voice Server Espero © Vidicode 2009 86 • Press 2 to repeat the current message • Press 3 to skip to the next message • Press 1 to return t

Manual Voice Server Espero © Vidicode 2009 879 Data Input An input message allows input of data by the caller and the Espero tailors actions based

Manual Voice Server Espero © Vidicode 2009 88 • the code is specified as incorrect or the code is not found • an ERR is received from the network

Manual Voice Server Espero © Vidicode 2009 8910 System messages System messages are fixed numbers from 000 to 099 that are used by the system for c

Manual Voice Server Espero © Vidicode 2009 9 5.10 IP name...51 5.11 E-mail...

Manual Voice Server Espero © Vidicode 2009 90 System Messages 50 to 71 are optional and used for the Call Queue. There are 22 message numbers avail

Manual Voice Server Espero © Vidicode 2009 9111 Call Logging and Call Statistics 11.1 Introduction to call logging Call Logging is a standard func

Manual Voice Server Espero © Vidicode 2009 92 Even when you do not have software that allows you to analyse the call data, leave Call Statistics on,

Manual Voice Server Espero © Vidicode 2009 9312 Call Recording 12.1 Introduction to Call Recording Call recording is an option on the Voice Server

Manual Voice Server Espero © Vidicode 2009 94

Manual Voice Server Espero © Vidicode 2009 9513 User commands On several occasions in this manual we referred to user commands that can be given fr

Manual Voice Server Espero © Vidicode 2009 96 Voice Server commands 70 Disable Absent message (4 fast high beeps are heard) 71 Enable Absent

Manual Voice Server Espero © Vidicode 2009 9714 Using the CD drive and the CD menu The CD recordable has become popular as carrier for digital data

Manual Voice Server Espero © Vidicode 2009 98 • Press STARTSTARTSTARTSTART to start creating a directory. The display will show: • Press OPENOPE

Manual Voice Server Espero © Vidicode 2009 99 • Press QUICKQUICKQUICKQUICK or FULLFULLFULLFULL to proceed • Choose QUICKQUICKQUICKQUICK to erase